How will my order ship?
Our products are delivered in two ways, either:
1. Parcel Delivery
Products marked "Parcel Delivery" in the "Details" tab on the product page, ship via UPS or Fedex and once shipped you can expect delivery to take about 3-5 business days or less to deliver.
2. Truck Delivery (e.g. sofas, large tables, large order quantities, etc.)
Products marked "Truck Delivery" in the "Details" tab on the product page, ship using a freight truck and will be delivered to the entrance of your home, garage or building into the first room available (does not include upstairs or room of choice). Please contact us if you need help with room of choice, un-packaging, debris removal or upstairs delivery. Once shipped, delivery may take up to 2 weeks depending on your delivery address. Our delivery partners will contact you prior to your estimated delivery date to schedule an exact date of delivery.
Where do you ship from?
We ship from multiple distribution centers across the U.S. We always route your order from the closest fulfilment center with available inventory to your address to ensure you receive your order as soon as possible.
How long does it take to ship my order?
Most orders take 2-3 business days to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed.
How much do you charge for shipping?
Regardless of shipping method, shipping is ALWAYS free!
Can I choose an upgraded/faster delivery service?
We may use any shipping you provide us with if you need something faster than Ground shipping. Just send us a message so we can tell you all the shipping dimensions and weights for your order, and once you’ve got your shipping arrangements in place we can apply them to your order. We'll specifically need you to send us digital copies of the shipping labels to apply expedited shipping.
Can I upgrade to in-home delivery/assembly?
Freight services who deliver to your home often have white-glove services available as an upgrade. In this case, instead of delivering curbside, they will bring the items into your home and unpack them for you. You may request this service after your purchase by contacting us with any of the Contact Us methods.
Can I track my shipment?
Yes, a email with a link for tracking your order will be sent once we’ve packed and shipped your order.
Will I get a call when the furniture is going to be delivered?
With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or Fedex site to request notifications to be sent via email when your shipment is near. All Truck Delivery services will call you ahead of time to square away a good delivery time.
Can I place my order on hold/can you deliver after a certain date?
As long as your order hasn’t already shipped, we can put a hold on your order until you’re ready for us to send it! Just leave us a message in the order notes section that you need us to hold it and we’ll honor the request.
Do you ship internationally (i.e. outside the US)?
At present we only ship to the contiguous 48 United States. If you need to ship out of the country we’re happy to work with any freight forwarding service you like! UPS and FedEx make such services available, and Serra International is a trusted service who specializes in international freight forwarding.
Can you ship to a PO/APO/FPO Box?
We do not currently ship to PO Boxes or the like, and require a street address in order to ship.
Can I change my shipping address after I place the order?
As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.
What happens if I miss my delivery appointment?
Parcel Delivery services like UPS and Fedex will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange another drop off.
I ordered multiple items but they did not arrive together, what’s going on?
In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the tracking page you’ll see a link reading “Packages in shipment”, which will show you the individual tracking numbers of each piece of your shipment.
My estimated delivery window has passed and my order hasn’t yet arrived - what should I do?
First, check the tracking link we sent you -- the source of the delay may be on UPS’s or the freight carrier’s end, and you can contact them about what may be happening with your shipment. Of course, you’re also always welcome to give us a call so we can give you an update on your order!